Privacy Policy

How Siant Misr protects your personal information.

Last Updated: June 1, 2025

1. Introduction

Siant Misr ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Fill out our contact or booking form
  • Call us to schedule a repair
  • Send us a message via WhatsApp
  • Subscribe to our communications

The personal information we collect may include:

  • Contact Information: Name, phone number, and address
  • Service Details: Appliance type, brand, and description of the problem
  • Location Information: Governorate and city for service scheduling

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our repair services
  • Contact you to confirm appointments
  • Send service updates and technician arrival notifications
  • Respond to your inquiries and support requests
  • Improve our services and customer experience
  • Send promotional communications (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With our certified technicians to perform the requested service
  • When required by law or to protect our rights
  • With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications

To exercise these rights, please contact us at 01151819992.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: